What should you expect from the counselling process?

For those who have never attended counselling, picking up the phone to begin the process can be unnerving. It is hard to know what to expect and that in itself, is daunting.

At Shoreline Counselling your call will be answered by one of our knowledgeable and experienced reception team members who will work with you to gain a clear understanding of what you are looking for and then use that knowledge to match you with one of our clinical counsellors.

They will ask you for some contact information, ask your consent for it to be used to book an appointment in Jane, our calendar program, and then they will find an appointment time that works with your schedule. They will inform you about the costs and answer any questions you may have regarding insurance coverage, our cancellation policy and will explain what comes next in the process. Before you hang up, they will make sure you know where our office is, how to find us in the building and where the best places are to park.

Once the appointment is booked you will be getting a welcome email from us asking you to finish completing your profile online with all the required information that you are comfortable sharing with us. Additionally, you will receive a link to an intake form that only your counsellor will be able to access prior to your first session.

We ask that you arrive to your first session 5-10 minutes early to ensure lots of time to find parking and our office. Once inside, we invite you to have a seat in the waiting room and your counsellor will come out to take your payment just prior to your session. Sometimes our counsellors run a little behind schedule as we try our best to ensure that all our clients feel ready to leave when the session comes to an end. Please just wait and your counsellor will be out as soon as they can.

Jordyn Thorp

Office Manager

I’m honoured to help support you in navigating your journey in finding your counsellor here at Shoreline!  As the Office Manager, my role goes beyond overseeing daily operations and managing the front desk. I am dedicated to ensuring that your experience here is both seamless and personalized. My focus is on creating a supportive and efficient environment where you and our clinicians can thrive.

I work closely with our Front Desk Care Team to match you with the most suitable counselor, ensuring that your needs and preferences are thoughtfully considered. Our goal is to provide a professional yet welcoming atmosphere where you feel comfortable and valued from the moment you walk through our door.

 

Beyond the logistics, I am committed to fostering a warm and respectful culture throughout our office. We believe that a positive and supportive environment enhances your overall experience, and I am here to help make that happen.

I commend you for taking this vulnerable step and look forward to meeting you.