Once the appointment is booked you will be getting a welcome email from us asking you to finish completing your profile online with all the required information that you are comfortable sharing with us. Additionally, you will receive a link to an intake form that only your counsellor will be able to access prior to your first session.
We ask that you arrive to your first session 5-10 minutes early to ensure lots of time to find parking and our office. Once inside, we invite you to have a seat in the waiting room and your counsellor will come out to take your payment just prior to your session. Sometimes our counsellors run a little behind schedule as we try our best to ensure that all our clients feel ready to leave when the session comes to an end. Please just wait and your counsellor will be out as soon as they can.