What should you expect from the counselling process?
For those who have never attended counselling, picking up the phone to begin the process can be unnerving. It is hard to know what to expect and that in itself, is daunting.
At Shoreline Counselling your call will be answered by one of our knowledgeable and experienced reception team members who will work with you to gain a clear understanding of what you are looking for and then use that knowledge to match you with one of our clinical counsellors.
They will ask you for some contact information, ask your consent for it to be used to book an appointment in Jane, our calendar program, and then they will find an appointment time that works with your schedule. They will inform you about the costs and answer any questions you may have regarding insurance coverage, our cancellation policy and will explain what comes next in the process. Before you hang up, they will make sure you know where our office is, how to find us in the building and where the best places are to park.
Once the appointment is booked you will be getting a welcome email from us asking you to finish completing your profile online with all the required information that you are comfortable sharing with us. Additionally, you will receive a link to an intake form that only your counsellor will be able to access prior to your first session.
We ask that you arrive to your first session 5-10 minutes early to ensure lots of time to find parking and our office. Once inside, we invite you to have a seat in the waiting room and your counsellor will come out to take your payment just prior to your session. Sometimes our counsellors run a little behind schedule as we try our best to ensure that all our clients feel ready to leave when the session comes to an end. Please just wait and your counsellor will be out as soon as they can.
Stevie Hamilton
Office Manager
Welcome to Shoreline, I'm so glad you're here!
As the Office Manager, I am deeply passionate about the holistic aspect of my role, which extends far beyond the practical elements of overseeing the front desk and day-to-day office operations. At the core of my dedication lies a profound commitment to client and clinician care, where I prioritize creating meaningful connections and fostering a supportive environment.
I take great pride in assisting our Front Desk Care Team in finding a good fit for our clients and clinicians, ensuring that we are doing our best to meet the needs of our Shoreline community as a whole. My aim is to make every newcomer feel at home and comfortable, as I firmly believe that the collective experience of our clients and counselling team is paramount in shaping a genuinely warm culture at our office.
In this dynamic role, my care for you drives every decision and action I take. Beyond the logistical aspects, I am deeply invested in cultivating a space where everyone feels valued and supported. As a team, we are absolutely dedicated to creating a sense of belonging for all.
We would love to meet you, to help you find a good source of support with one of our amazing counsellors and to welcome you into our office for the first time! See you soon.